Gate access

Gate access — City of Starbase

How to get access

Starbase employee You work at Starbase

Automatically received activation link via email.

Non-Starbase employee You work at another site

Staying onsite

Receive access alongside check-in email.

Staying offsite

Submit a Jira ticket.

Permanent purple badge Non-SpaceX employee resident

Automatically receive activation link when added to lease.

Temporary purple badge

Go to SVS/, select Events, follow the prompts. Guest receives the Alta activation link.

⚠️ Reminder: you are responsible for all guests you add to SVS/.
Residents' visitors

Resident issues guest pass via Alta.

Contractor

Contact your SpaceX POC.

FedEx / USPS / UPS

Call resident via intercom with tracking number.

Delivery

Call “Spaceport” or “Security” on the intercom.

Escalation

If you continue to have issues after reviewing the above, submit a Jira ticket.

Troubleshooting

I never received the activation email

Search your email for the subject line “Unlock doors at SpaceX Starbase” from Avigilon Alta (noreply@alta.avigilon.com).

⚠️ Alta emails never ask for passwords or personal information. Suspicious email? Report the email as phishing.
My link expired

SpaceX employees can resend activation emails to themselves or residents on their lease at go/invite.

How do I request a temporary purple badge?

Host submits request at SVS/, select Events, follow the prompts. Guest checks in at Office.

I need to add a family member / roommate

Add additional resident to lease at go/lease.

I want to send a guest pass

Within the Alta app, choose “Guest Pass” in the bottom right corner.

I received an error when I used the app to open the gates

Due to high request volume, please retry until it succeeds.

I can't access the Jira ticket link

Requires SpaceX network access and cell signal. Use this link or visit go/helpdesk → Physical Security → Starbase Alta Open Mobile Credential.

My app isn't working

Confirm you have the right app installed. You need Alta Open, not Alta Access.

Alta OpenUse this one Alta AccessNot this one
I received the activation link, but Alta gives me an error page
  1. Select “View alternate method”.
  2. Copy token.
  3. Open Alta app → paste token in email slot → Next.