Automatically received activation link via email.
Staying onsite
Receive access alongside check-in email.
Staying offsite
Submit a Jira ticket.
Automatically receive activation link when added to lease.
Resident issues guest pass via Alta.
Contact your SpaceX POC.
Call resident via intercom with tracking number.
Call “Spaceport” or “Security” on the intercom.
If you continue to have issues after reviewing the above, submit a Jira ticket.
Search your email for the subject line “Unlock doors at SpaceX Starbase” from Avigilon Alta (noreply@alta.avigilon.com).
SpaceX employees can resend activation emails to themselves or residents on their lease at go/invite.
Host submits request at SVS/, select Events, follow the prompts. Guest checks in at Office.
Add additional resident to lease at go/lease.
Within the Alta app, choose “Guest Pass” in the bottom right corner.
Due to high request volume, please retry until it succeeds.
Requires SpaceX network access and cell signal. Use this link or visit go/helpdesk → Physical Security → Starbase Alta Open Mobile Credential.
Confirm you have the right app installed. You need Alta Open, not Alta Access.