Road Delay
Road Delay
Automatically received activation link via email
Automatically receive activation link when added to lease
Resident issues guest pass via Alta or guest follows intercom prompts and speaks resident name
Contact your SpaceX POC
Call resident via intercom with tracking number
Call “Spaceport” or “Security” on the intercom
If you continue to have issues after reviewing the above, submit a Jira ticket
Search your email for the subject line “Unlock doors at SpaceX Starbase” from Avigilon Alta (noreply@alta.avigilon.com)
SpaceX employees can resend activation emails to themselves or residents on their lease at go/invite
Host submits request at SVS/, select Events, follow the prompts. Guest checks in at Office
Add additional resident to lease at go/lease
Within the Alta app, choose “Guest Pass” in the bottom right corner
Due to high request volume, please retry until it succeeds
Requires SpaceX network access and cell signal. Use this link or visit go/helpdesk → Physical Security → Starbase Alta Open Mobile Credential
Confirm you have the right app installed. You need Alta Open, not Alta Access