Rio West gate access — City of Starbase

Rio West gate access

Alta app only
Missing invite email? Link expired? Go to Troubleshooting at the bottom.

How to get access

STARBASE EMPLOYEES You work at Starbase

Automatically received activation link via email

NON-STARBASE EMPLOYEES You work at another site

Staying ONSITE:

  • Receive access alongside check-in email

Staying OFFSITE:

PERMANENT PURPLE BADGE Non-SpaceX employee resident

Automatically receive activation link when added to lease

FRIENDS & FAMILY STICKER (Temporary Purple Badge)

Go to SVS/, select Events, follow the prompts. Guest receives the Alta activation link

⚠️ REMINDER: You are responsible for all guests you add to SVS/
RESIDENTS' VISITORS

Resident issues guest pass via Alta or guest follows intercom prompts and speaks resident name

CONTRACTOR

Contact your SpaceX POC

FEDEX / USPS / UPS

Call resident via intercom with tracking number

DELIVERY

Call “Spaceport” or “Security” on the intercom

Escalation

If you continue to have issues after reviewing the above, submit a Jira ticket

Troubleshooting

“I never received the activation email”

Search your email for the subject line “Unlock doors at SpaceX Starbase” from Avigilon Alta (noreply@alta.avigilon.com)

⚠️ Alta emails never ask for passwords or personal information. Suspicious email? Report the email as phishing.
“My link expired”

SpaceX employees can resend activation emails to themselves or residents on their lease at go/invite

“How do I request a temporary purple badge?”

Host submits request at SVS/, select Events, follow the prompts. Guest checks in at Office

“I need to add a family member / roommate”

Add additional resident to lease at go/lease

“I want to send a guest pass”

Within the Alta app, choose “Guest Pass” in the bottom right corner

“I received an error when I used the app to open the gates”

Due to high request volume, please retry until it succeeds

“I can't access the Jira ticket link”

Requires SpaceX network access and cell signal. Use this link or visit go/helpdesk → Physical Security → Starbase Alta Open Mobile Credential

“My app isn't working”

Confirm you have the right app installed. You need Alta Open, not Alta Access

Use Alta Open, not Alta Access
“I received the activation link, but Alta gives me an error page”
Three steps: 1) Select View alternate method. 2) Copy token. 3) Open the Alta app, paste the token into the email slot, then tap Next.